FAQ Marn in English

What languages are supported by the MARN system?

MARN is currently available in: • Arabic • English. The following languages will be available soon: • Turkish • Urdu • Bengali

How much do the devices cost?

The Primary package is: SR1800 • iPad SR1550 • Receipt printer: SR1300 • Cash drawer: SR200 • iPad carrier: SR500 *Prices subject to change*

How much is the subscription fee for the Catering Screen system?

SR1000

How much is the subscription fee for the Kitchen Screen?

The Primary package is: SR900 • iPad: SR1550 • iPad carrier: SR500

How much is the subscription fee for the Customer Screen?

The Primary package is: SR900 • iPad: SR1550

How much is the annual subscription fee for MARN?

The cost for an annual subscription: • iOS based system: SR1800 • Android based system: SR1200

What other additional systems are available for the MARN system?

• Retail Cashier System • Kitchen Display System (KDS) • Client Display System (CDS) • Order Status Screen • EDS (Electronic Delivery System) • Catering System • MARN GO

Can employees be granted permissions via the control panel?

Yes, workers can be granted permissions and authorized, whether these permissions are restricted or unrestricted.

What payment methods are available in the system?

• Cash payments • Apple Pay • STC Pay • Mada • Credit card • and many other forms of payment.

Is the MARN system approved by the Zakat, Income and Tax Authority?

Yes

Does the system work when the internet connection is down?

Yes, but an active internet connection is required to update the device and receive online requests.

Are the devices supplied by MARN?

Yes (optional).

What are the support hours?

From 9:00AM to 6:00PM, Sunday to Thursday.

Is there a fee for support services?

No additional fees are required for technical support services.

Does the system prices vary depending on the size of the business, the number of branches, and number of employees?

Yes, prices vary and can be known by contacting the sales team.

If I have a point-of-sale system in a branch, can I add second branch?

Yes

Is there a specific subscription period?

Yes

Does MARN GO include both the cashier and sales system?

Yes

Does MARN have the same specifications as the Mada device?

The MARN system is fully integratable with the Mada payment network.

Can the MARN system be issued using a "Self-employment" certificate?

Yes

Are there annual updates to the MARN system?

Periodic updates are available, sometimes even monthly.

Do you need a CR number to subscribe to MARN?

Does the MARN system print receipts?

Yes

Does the MARN device require a Wi-Fi network to work?

Yes

Does the subscription fee include training of employees to use the system?

The subscription fee does not include system installation and training of employees.

What accounting software is supported by MARN?

MARN is compatible with accounting programs such as: QuickBooks, Zoho, Notebook, and Vom.

What devices are supported by the MARN system?

iPad, Sunmi devices, and Pax.

Does the MARN system operate on the PC?

No, it only operates on iOS for restaurants, and Android for retail.

Is MARN GO an alternative to the Mada card cash withdrawal device?

MARN eliminates the need for a Mada device as it connects the cashier system directly to the Mada network.

Does the MARN cashier system come with a barcode reader?

Yes, it is built into the device.

Is there a fee for the network device (monthly or yearly)?

It is subject to the 3rd-party service provider (i.e. bank, internet provider, or Geidea.

How can I subscribe to MARN?

By using the link provided.

What are the procedures and conditions necessary for installing the MARN device and system?

All that is required is a power source and an internet connection.

Are there discount packages available when taking additional systems?

Yes, there are discount packages available. More information can be obtained by contacting the sales team.

Is there an extra fee for an additional branch in MARN?

Yes, an additional subscription fee is required.

How much is MARN for a single branch?

The complete system costs SR3550: • iPad: SR1550 • Receipt printer: SR1300 • Cash drawer: SR200 • iPad Holder: SR500

Does MARN include an accounting system?

MARN integrates into other accounting software such as: QuickBooks, Zoho, Notebook, and Vom.

Is MARN suitable for wholesale and retail?

Yes, but only for cash payments.

Is it possible to use MARN to pay through other electronic payment applications?

Yes, Mada and STC Pay.

Does MARN only work on the iPad?

It works on two platforms: • iOS: Which serves the restaurant and café sector. • Android: Which serves the retail industry; with a wider array of options, such as: “Open-value” items and a database with countless different types of products and services.

How many items can be added to MARN?

An unlimited number of items can be added.

Is the menu in MARN available on the iPad?

Yes, upon request but with an additional fee.

How is the MARN system activated?

By registering through a link and following the onscreen instructions.

How much does MARN cost?

The cost of a yearly subscription: • iOS based system: SR1800 • Android based system: SR1200

What business activities does MARN serve?

MARN serves: Restaurants, cafés, shops, business franchises, food trucks, producing families, buying from the car, express services, gift shops, barbershops, and many more.

How is MARN linked with delivery apps?

By accessing the “Link” setting in the management control panel, then selecting the desired delivery companies.

How do I link MARN with the accounting system?

By accessing the “Link” setting in the management control panel, then selecting the specific accounting software.

Is the MARN cashier and accounting system?

The MARN system is a cashier and inventory system which integrates into accounting software such as: QuickBooks, Zoho, Notebook, and Vom.

What is the difference between a Point of Sale (POS) system and a cashier?

MARN is available on two platforms: • iOS: Which serves the restaurant and café sector. • Android: Which serves the retail industry; with a wider array of options, such as: “Open-value” items and a database with countless different types of products and services.

What is the MARN system?

It is a cloud-based cashier system that serves restaurants, cafés, shops, business franchises, food trucks, producing families, buying from the car, express services, gift shops, barbershops, and many more.

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